Negative online reviews: how to respond like a pro

It may feel heartbreaking to receive a bad review or negative comments when you’re writing as a private individual; if you’re a company, dedicated to providing an excellent product, experience or service, negative reviews could hit your bottom line.

Your first reaction may be that the review is unfair, but take a deep breath. Think very carefully before posting a reply. See this as an intellectual challenge – your response will become part of your brand’s online DNA.  Continue reading “Negative online reviews: how to respond like a pro”

Bliss in a bottle

I’m writing this with a shiny face. My mother has some unusual allergies (including to blue dye) and I’ve inherited enough skin sensitivity to be cautious. So don’t buy me expensive formulas of soap, shower gel or bath stuff – I’m a Simple girl in more ways than one.

If I fancy a blissful, relaxing bath, I often swirl in a few drops of natural essential oils before stepping in – perhaps rose or neroli, which is made from the flowers of Seville oranges.

Fragrant roseThis kind of bliss isn’t just for girls – my initially highly skeptical sweetheart now loves this kind of pampering (though he prefers jasmine, sometimes called the King of Essential Oils).

These three natural perfumes are luxury purchases but I enjoy having this small way to harness the natural healing and soothing power of plants.

The garden is more of a miracle than we know.  Continue reading “Bliss in a bottle”